Find the answers to the most common questions that are asked about ordering online. Should you be unable to find the answer to your question please contact us on 0207-394-6100 or email us at firstname.lastname@example.org
How can I contact you ?
Should you have a query relating to any order you have placed with us then contact us on 0207-394-6100 or email us at email@example.com
Monday thru Friday 08.00 to 17.00
Saturday, Sunday & Bank Holidays closed (Answer phone & Email service on 0207-394-6100 or email us at firstname.lastname@example.org)
What is a Corporate Customer?
A Corporate Customer is a business entity that has a need to send multiple flower orders to its clients or staff.
As a Corporate Customer why do I need to register?
Once a corporate Customer has registered and your registration has been approved, you will be able to benefit from the facility to order online and charging the order ON ACCOUNT.
An order ON ACCOUNT means that you will receive a monthly invoice detailing all the transactions you have done with us during that month.
What additional information will I have to provide to have my registration approved?
We will ask you for the email address of your Accounts Department in order we can invoice them.
How will I know that my registration has been accepted?
You will receive an email from us to the email address you supplied confirming that you have been accepted & then you are ready to be able to start ordering.
How long does this process take?
Usually it will be within 48 hours providing you have supplied us all the necessary information and our credit vetting company approves you.
How do I place an order?
Go to the Carrington Brown Online Shop & register as a corporate customer.
I am having difficulty placing my order, what should I do?
Should you experience problems placing your online order contact us on 0207-394-6100 or email us at email@example.com
I do not understand how to place an order online?
On our home page see the section Frequently Asked Questions when registering & using Online Shop.
I have placed an Order, but need to amend it?
Please contact us on 0207-394-6100 or email us at firstname.lastname@example.org
Can I send my order anonymously?
No problem, just do not put you name when adding your card message. Please note that the senders credit card details are covered by the Data Protection act & will not be divulged without your prior consent.
I do not live in the UK. Can I order flowers for delivery in the UK?
Absolutely not a problem, just register & place the order as normal & pay for them through the Pay Pal portal.
I want to send flowers to someone abroad?
Please contact us on 0207-394-6100 or email us at email@example.com and we will endeavour to sort this out. Special relay charges apply.
Can I order by telephone or email?
Yes you can, but would prefer you to use the online shop as it will take up less of your time.
What are the delivery/shipping charges?
These are explained when ordering online & can be selected after you have chosen your flowers.
Can I specify an exact time for Delivery?
No you cannot, but you can stipulate at the time of order a same day or next day delivery. Also in special instructions you can request a time to be delivered by.( Funerals etc)
Why is VAT being charged?
In the UK the provision of the supply of flowers incurs (VAT) a tax & is chargeable to the purchaser. As a Corporate Customer you are able to reclaim 100% of the VAT through your VAT scheme.
How do I know my order was successfully placed?
You will receive a confirmation email from us
As an approved Corporate customer which payment option do I use?
At the end of the online selection process you will have two options. To process your order ON ACCOUNT, please select the option Pay on Account.
As a Corporate Customer Can I pay with a credit card at the time of order?
For purchases made online we accept all major credit cards. We do not accept Visa Electron cards.
Corporate Customers wishing to pay for their order at the time of selection can do so, by selecting the Pay Pal option. All orders paid this way will not be charged on your monthly statement.
How do I know if my payment was accepted?
You will receive an email confirmation from Pay Pal once your payment has been authorised.
Will I receive a email receipt?
Yes this be automatically emailed to you once payment has been accepted.
What is Carrington Brown Flowers VAT number?
Our VAT number is 548 1237 42
Can I pay with Cash or Cheque or Bank Transfer?
You can, but this may delay your order being processed until the funds clear.
What information will my Monthly invoice provide?
Your monthly invoice will have all the orders you have placed that month on it. Each entry will contain the following, date of order, recipients name, name of person placing order, department & cost/purchase order number. It will also list the item & total price before & after VAT.
How can I check that my invoice is correct?
During the course of ordering products you will receive confirmation emails, which you can check against the invoice.
What do I do if I find my invoice is incorrect?
How do we pay your invoice?
Once you receive our invoice and approve it for payment, then your accounts department can pay us by our preferred method which is a BACs transfer. All invoices are due 30 days from invoice date.
Where does Carrington Brown Deliver to?
We deliver to London & all of the UK with a few exceptions. Please see on web shop under information>Deliveries for more detail. For International deliveries please contact us on 0207-394-6100 or email us at firstname.lastname@example.org and we will endeavour to sort this out. Special relay charges apply.
Can I choose a delivery date in the future?
Yes of course you can, just select from the calendar within the order process.
Can Carrington Brown deliver flowers for me today?
No problem, as long as you have ordered them today before 12 pm
Can I specify an exact time for Delivery?
No you cannot, but you can stipulate at the time of order a same day or next day delivery. Also in special instructions you can request a time to be delivered by.
Can Carrington Brown deliver flowers on a Sunday/Bank holiday?
As a general rule we are unable to deliver flowers on a Sunday/Bank holiday, but during Valentines & Mothering Sunday celebrations, we may be able to get this done.
Am I able to track my delivery?
We are unable to track deliveries at this present time.
How will I know if my order has been delivered?
You will be able to get confirmation of a successful delivery the following day. Please contact us on 0207-394-6100 or email us at email@example.com
What happens if the recipient is not a home when we attempt to deliver?
Our delivery driver will leave a card, or if it has been stipulated in the Special Requests section of the order process, will follow the instructions. Should there be no instructions he will attempt to leave your gift in a safe place or with a neighbour. Failing that your item will be returned to us & will contact the sender & attempt to redeliver. Redeliveries are chargeable at the standard rate.
What happens if I have given an incorrect delivery address?
This can be amended free of charge providing the delivery has not been dispatched by contacting us on 0207-394-6100 or email us at firstname.lastname@example.org
If the delivery has already been dispatched redeliveries are chargeable at the standard rate.
Do you deliver to Business Addresses?
No problem, but please make sure that all the necessary information (Name, telephone number, company & department are supplied (Some large companies insist that all deliveries go to their Post Rooms for collection. Signature of person receiving the delivery acts as proof of delivery.
Do you deliver to Hospitals?
Yes we can but please make sure that all the necessary information (Name, telephone number, Hospital & ward are supplied.) (Some Hospitals insist that all deliveries go to their reception.) Signature of person receiving the delivery acts as proof of delivery.
Please bear in mind when sending orders to hospitals that flower deliveries are not permitted to Intensive Care Units & will not accept any gift in soil.
Do you deliver to Hotels?
Yes we can but please make sure that all the necessary information (Name, telephone number, Hotel room number (if known) are supplied. All Hotels insist deliveries go to concierge.) Signature of person receiving the delivery acts as proof of delivery.
Do you deliver to Theatres/ Concert Venues?
Yes we can but please make sure that all the necessary information (Name, telephone number (if known) are supplied. All Theatres/ Concert Venues insist deliveries go to the stage door.) Signature of person receiving the delivery acts as proof of delivery.
Funeral & Sympathy Flowers
How do I order funeral flowers?
In the same way as you would order bouquets
Is there any guidelines I should take into account when ordering for a Funeral?
Ordering funeral flowers in what is a difficult time for you is never easy, but below is a few tips that should make this process easier.
As a general rule we need 24 hours’ notice prior to the delivery date to be able to make your funeral tribute (Except for Sympathy Bouquets)
We are unable to do same day delivery for Funeral flowers.
Please make sure that you give us the deceased name & funeral directors name & telephone number when placing the order.
As a general rule of thumb we recommend that funeral tributes be delivered to the undertaker or to the deceased home.
For International deliveries for funerals please contact us on 0207-394-6100 or email us at email@example.com
Does Carrington Brown have a Complaints policy?
Yes in the rare event that something goes wrong, we apologise.
In order to help us rectify the mistake we would ask you to follow these guidelines.
That you contact us within 24 hours of delivery (Flowers are a perishable product) on 0207-394-6100 or email us at firstname.lastname@example.org
That if possible obtain a picture or failing that a description of the flowers.
That all relevant information is at hand regarding delivery date & time, so we can investigate.
What will Carrington Brown do to rectify a complaint?
Once we have all the necessary information and feel that the complaint is justified, we will replace at our expense the offending item.
We will not entertain any complaint that is due to the recipient being away or not knowing that flowers were delivered to Post Room/Receptions etc. Nor that the recipients address was given to us incorrectly.
Why has my Bouquet not got the same flowers in it as originally ordered?
As many flowers are only seasonable available, we reserve the right to make substitutions in order to enhance the overall bouquets quality.
When making these changes we make sure that the flowers substituted will be of the same quality.
The shape & colour of the bouquet ordered will take priority & will not be downsized.
The same value of the substituted flower value will be the same as the original variety.
Security & Data Privacy
Is it safe to shop online with Carrington Brown?
Yes www.carringtonbrownflowers.co.uk is a safe & secure site and will only use the information we collect about you lawfully. We will not pass on your details to third parties and will treat all information in accordance with the data protection act. Please see our Terms & Conditions for further information.