Quick Guide of cut off times for deliveries:
Standard next day delivery: Order by 2pm the previous day (Excludes Saturday, Sunday & Bank Holidays) £6.50 ex vat
Same day delivery: Order by midday, that day (Excludes Saturday, Sunday & Bank Holidays) £8.50 ex vat
Except where stated our Standard Delivery service is a next day service (excluding certain postcodes), for which a charge of £6.50 (ex VAT) will be charged. Orders for next day delivery must be placed by 2pm on the previous day. Deliveries will be made Monday – Saturday only, between 8am and 6pm. We cannot guarantee specific delivery times. We do not deliver on Sundays or on public holidays. Products will be delivered via third party.
We are unable to deliver to BFPO addresses, PO Boxes, Channel Islands, Scilly Isles, Northern Ireland or international destinations (including Eire) and the following postcodes:- IM1-99, IV41-49, IV55-56, HS1-9.
Some postcode destinations require an extended delivery lead time of 2 working days:-
AB1-38,AB39, AB54-56, PH19-26, PH33, PH30-41, PH49-50, PA20-38, IV1-23, IV25-27, IV30-32, IV36, IV40, IV52-54, KW1-3, KW5-14 and KA27-28
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ship.
Please note that the florist delivering is only responsible for delivering to the address you quote (or to a neighbour if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s). Where the carrier is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.
Before placing your order, please review delivery cut-off times & prices. Orders may be amended or cancelled up to 3 working days before the intended delivery date. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
We only deliver Products within mainland UK and the Isle of Wight. Please note that we are sometimes unable to deliver selected products to some areas of Wales and Northern Scotland/individual postcodes. Where possible we will advise you of those restrictions before you place your order. If you would like delivery to these areas or have a query about where we deliver please contact customer services on using the form provided for further details.
Delivery dates, times and delivery cut-off times shall be detailed on the Website when you order Products.Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier or postal service. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full. For deliveries via third parties to Northern Ireland and some areas of Scotland, and Wales please allow up to an additional 48 hours after the requested delivery date for delivery to be made.
We will deliver the Products ordered by you to the address you give to us for delivery at the time you make your order. We cannot guarantee when any item will be despatched and we are unable to specify a time for delivery.
Some orders will require a signature on delivery. This will apply in the case of delivery of certain Products or to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations. The signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
You will become the owner of the Products you have ordered when they have been delivered to you or the representative of the recipient. You are responsible for any insurance (where relevant) security after delivery. Once Products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.